Poor service

Middle December 2020 we served a client that paid by cash. The transaction "failed" with error "timed out". Clients bank account was debited. We asked help desk who advised the client's money would be returned to her. She waited 4 days and returned. her money was still "gone" and since we hadn't released her goods she was now getting rather upset.

Eventually we called Ikhoka again and after a while they confirmed the money is with them and will be released we can let the goods go. This was even confirmed in an email from Ikhoka. So we released the goods

Today, 32 days and maybe 20 emails later Ikhoka still hasn't paid us. The client is long gone and won't help us as she thought we were cheating her. One day Ikhoka assures us they will pay out and the next they want us to provide bank statements.

Really not impressed