Poor service

I've ordered your card machine about two weeks ago to this day i'am still without that card, sad part nobody is communicating with me to inform me what's causing the delay. I had to call you guy's my self only then i'am informed there's a delay in Europe even the same person I was speaking with wasn't being helpful he didn't take my details to check on your system how far my order is or to give me an idea as when will I receive my order. I had to ask him my self and he say if i'am based@Gauteng I will receive my order tomorrow which I highly doubt it will be as he says. If I don't get my machine by the end of this week cancel it and refund my money, i'am loosing sales because of all this. it's December now people hardly carry cash with them,you guy's are proving to be ***********, and i'am really concerned about the kinda relationship we will have going forward,