1 reviews | Active since Apr 2021
Poor service
Very disappointed in the service I received from iKhokha. Firstly the sales consultant insisted that I place the order for a card machine online instead of purchasing it at a retailer in my area. She mentioned that it will be more "quicker" . I do that and I'm told my parcel has been dispatched same day (it was Thursday 14th March 2024). By the next week Tuesday I follow up on iKhokha Facebook page whereby I'm told it was never dispatched on that Thursday but regardless I'm given a tracking number and I'm told I'll receive a call from onboarding. Today as at 23 March 2024,I haven't gotten a call from onboarding besides emails asking me to send pictures of the trading place /products I sell (no explanation why). On Wednesday 20 March, I tracked my parcel, it was in Klerkdorp whilst the delivery is in Potchefstroom. I was excited because it was very close and I made necessary planning and arrangements for my business operations. Unfortunately today, the status of my parcel says it's now RETURNED to Emerge Mobile without even a call or anything to me. To say I'm disappointed is an understatement.
We apologize for the inconvenience and frustration caused by the issues with your order. We understand that this does not meet the service standards we strive to provide, and we regret any inconvenience it may have caused you.
We acknowledge the importance of receiving your parcel on time and understand that you've faced delays and miscommunication. We are currently investigating the matter to identify the root cause and prevent similar issues from happening in the future.
We would like to rectify this situation as soon as possible. Your parcel will be rerouted to the correct address and delivered to you promptly. To ensure a seamless experience, we will also expedite the onboarding process.
Kind regards,
iKhokha team
We apologize for the inconvenience and frustration caused by the issues with your order. We understand that this does not meet the service standards we strive to provide, and we regret any inconvenience it may have caused you.
We acknowledge the importance of receiving your parcel on time and understand that you've faced delays and miscommunication. We are currently investigating the matter to identify the root cause and prevent similar issues from happening in the future.
We would like to rectify this situation as soon as possible. Your parcel will be rerouted to the correct address and delivered to you promptly. To ensure a seamless experience, we will also expedite the onboarding process.
Kind regards,
iKhokha team