SR
Shivesh R
1 reviews | Active since Mar 2017
28 May 2024, 14:34
Poor service
Requested a day end statement to be emailed on four occasions over the course of two weeks yet to receive anything. For the past three months the machine has not been loaded with data . We have to lose customers for Ikhokas mistakes. Currently the machine has no data even though I requested data nothing has been done. Also the stupid design of the new machine with both readers so close to each other often picks up the tap before the card is inserted against the customers will.
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iKhokha's replyOfficial
28 May 2024, 15:15Hi Shivesh,
Thank you for bringing these issues to our attention. We're deeply sorry for the inconvenience and frustration you've experienced with our service. Rest assured, we take your concerns seriously, and we'll conduct a thorough investigation into the delays with your day-end statement, the lack of data on your machine, and the design you've mentioned.
Our support team will prioritize addressing these issues and will be in contact shortly.
Kind Regards,
The iKhokha Team
Thank you for bringing these issues to our attention. We're deeply sorry for the inconvenience and frustration you've experienced with our service. Rest assured, we take your concerns seriously, and we'll conduct a thorough investigation into the delays with your day-end statement, the lack of data on your machine, and the design you've mentioned.
Our support team will prioritize addressing these issues and will be in contact shortly.
Kind Regards,
The iKhokha Team
iKhokha's reply28 May 2024, 15:15
Official
Hi Shivesh,
Thank you for bringing these issues to our attention. We're deeply sorry for the inconvenience and frustration you've experienced with our service. Rest assured, we take your concerns seriously, and we'll conduct a thorough investigation into the delays with your day-end statement, the lack of data on your machine, and the design you've mentioned.
Our support team will prioritize addressing these issues and will be in contact shortly.
Kind Regards,
The iKhokha Team
Thank you for bringing these issues to our attention. We're deeply sorry for the inconvenience and frustration you've experienced with our service. Rest assured, we take your concerns seriously, and we'll conduct a thorough investigation into the delays with your day-end statement, the lack of data on your machine, and the design you've mentioned.
Our support team will prioritize addressing these issues and will be in contact shortly.
Kind Regards,
The iKhokha Team