VM
Vicky M
1 reviews | Active since Feb 2024
12 Feb 2024, 10:09
Poor onboarding experience
For the last week or 2 I have been struggling to get my profile activated for my account. Last week Thursday I sent through the required documents, and today when I followed up, they said they will escalate again to Onboarding team - this is the 3rd or 4th time they have "escalated". So sick of poor service, and getting the runaround from everyone I'm talking to on the chat.
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iKhokha's replyOfficial
12 Feb 2024, 10:25Hi Vicky. Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your activation, we appreciate you raising the issue and will be in contact with you to assist with resolving the issue as soon as possible.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply12 Feb 2024, 10:25
Official
Hi Vicky. Our sincere apologies for our unacceptably delayed response as well as the frustration that you experienced with your activation, we appreciate you raising the issue and will be in contact with you to assist with resolving the issue as soon as possible.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team