Poor customer service

I have been highly infuriated with the order process, I downloaded the app and ordered & paid for my machine 16 days ago. Submitted the requested information and still don’t have my machine. Mohammed keeps asking me the for the same information everyday it’s as if he has not once read his emails properly. “ please send POP and statement” done & then he asked me for it again. I phone support and the say they only sent out my fica information 12 days after I was told it was already sent. This has got to be the worst customer service. I can’t keep asking my clients to do efts.