Poor after sale

I just started a ****a shop and selling a lot of airtime so i decided to purchase a card machine. Read a few reviews and decided to go with ikhoha the sales lady also painted a great picture of their product. So, i re**** on her advice and went ahead paying for the unit they informed me that it would take 3 working days to received. so i sent all the required document via WhatsApp and also the address where it should be delivered. on the third day they informed its should be out with Ram couriers. Got my tracking number and saw that it was being delivered in PMB not Newcastle. Tried to get hold of the sales lady but was not responding, then i phoned the courier service to change the address, which took about 20 minutes to do. The following day i saw that the parcel was not moving, contacted the Ram they informed me that they need permission for the update address. Contact ikhokha and informed them to phone them to the parcel can be delivered to the correct address. Dealing with ikhokha was such a headache they quick to sell the unit but the after sale is poor. I am still waiting for my parcel, it's been going onto 8 working days.