HU
Henry U
1 reviews | Active since Sept 2020
01 Sept 2020, 10:53
Please think before you do business with this company
I made the mistake of buying ikhokha card machine and I have been waiting for the past one and half week to receive my money. They told me that it will take 1-2working days for my money to appear on my bank account. This is monthend I need to pay bills. Honestly this is not good. I don't know what else to do. As I am wring this I am still not recieved my money.
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Replies (5)0
Replies (5)
iKhokha's replyOfficial
01 Sept 2020, 11:05Good day Henry, Sash here. We want to apologize for the delay in settlements and the inconvenience this is causing. We have escalated your query through to our support team who will be in touch now to assist. Kind regards.
iKhokha's reply01 Sept 2020, 11:05
Official
Good day Henry, Sash here. We want to apologize for the delay in settlements and the inconvenience this is causing. We have escalated your query through to our support team who will be in touch now to assist. Kind regards.
HU
Henry U's updateReviewer Update
02 Sept 2020, 06:26This is what I have been hearing for the past two weeks. I honestly don't know what pushed me into buying your card machine. I was contacted two time yesterday by one of your reps, she said that my money will be in by midnight, I said OK, I woke up this morning but there was no money. I have resigned to fate, I won't bother you guys anymore, I won't use your card machine anymore, I will revert to using yoco like I have done for the past 3yrs.when you guys get your **** in order pls let me know OK.
HU
Henry U's update02 Sept 2020, 06:26
Reviewer Update
This is what I have been hearing for the past two weeks. I honestly don't know what pushed me into buying your card machine. I was contacted two time yesterday by one of your reps, she said that my money will be in by midnight, I said OK, I woke up this morning but there was no money. I have resigned to fate, I won't bother you guys anymore, I won't use your card machine anymore, I will revert to using yoco like I have done for the past 3yrs.when you guys get your **** in order pls let me know OK.
iKhokha's replyOfficial
02 Sept 2020, 08:27Good day Henry, You were settled this morning and your funds will reflect during the course of the day in your bank account. We once again want to apologize for the experience you have had with us. Kind regards.
iKhokha's reply02 Sept 2020, 08:27
Official
Good day Henry, You were settled this morning and your funds will reflect during the course of the day in your bank account. We once again want to apologize for the experience you have had with us. Kind regards.
HU
Henry U's updateReviewer Update
02 Sept 2020, 12:33This is the same reply I got from your sales rep yesterday. Like I said I have given up. If you people like u send me my money if you don't like don't send but one think I am certain is that I won't use your card machine again. Honestly this is not the way to run a business. How can u treat people like this. As a small business, I need this money to stock up but you guys have decided to sit on it it's fine.
HU
Henry U's update02 Sept 2020, 12:33
Reviewer Update
This is the same reply I got from your sales rep yesterday. Like I said I have given up. If you people like u send me my money if you don't like don't send but one think I am certain is that I won't use your card machine again. Honestly this is not the way to run a business. How can u treat people like this. As a small business, I need this money to stock up but you guys have decided to sit on it it's fine.
iKhokha's replyOfficial
02 Sept 2020, 12:57Hi Henry, we are extremely sorry about this experience and the inconvenience this has caused for you. This is definitely not the service we want to provide to our customers and we completely understand your frustration. Kind regards. Sash.
iKhokha's reply02 Sept 2020, 12:57
Official
Hi Henry, we are extremely sorry about this experience and the inconvenience this has caused for you. This is definitely not the service we want to provide to our customers and we completely understand your frustration. Kind regards. Sash.