Please assist with the matter ***

I and my wife bought a all in one machine from Ikhokha around the month of October the year 2023, guess what! even now card purchases made with this machine we haven't received the money yet into our business account.

Worst case scenario I have deposited money for airtime on the 08th of January 2024 with a reference 262144 and the ABSA ATM had a technical error but the bank rectified and the money was sent in the format called journal as they explained to me and provided me with proof.

We have contacted the IKHOKHA for several times and sent all the proof they've requested from us but till today they have not allocated our money to the machine.

You can imagine what that is doing to our small business that we have just started and worse we keep on spending money calling them, all they keep saying is our team will take care of the matter but nothing is happening.