Paylink error with no resolution- 7 days later?! Seriously!
I’m gravely disappointed with the services that I am receiving from Ikhokha. Or the lack thereof. With regards to the resolution of the quick Paylink error. Seems there’s nothing quick here!
I logged a query on the 10th July that transactions were failing, and a week later, dololo resolution. Cyril Mgwaba escalated the matter to Christopher Morgan, who advised that he will only be able to attend to it on return, this was meant to be Monday. Today is Wednesday. Also, is there only one person who looks into such?!
I’ve even contacted your offices again to follow up, no such luck. And Cyril is also “not at his desk” always, nore responds on WhatsApp anymore.
I’m operating a business and this issue is resulting in loss of sales and drop offs. Considering that I almost never use my Ikhokha, the one occasion I decide to use an alternative for my tickets/ transactions, you can’t resolve what seems like a basic query?! How?!
Haaaaaaiiiii guys?! Do better!!!!
We sincerely apologize for the inconvenience you've experienced with our services. We understand your frustration with the delay in resolving your issue and we are sorry for the lack of timely communication and resolution.
We have escalated your case to ensure that it receives the attention it deserves. Our team will be in touch with you shortly to provide updates and work towards a swift resolution.
Your feedback is incredibly valuable to us, and we are committed to improving our service to meet your expectations. We appreciate your patience and understanding as we work to resolve this matter.
Kind regards,
Ikhokha team
We sincerely apologize for the inconvenience you've experienced with our services. We understand your frustration with the delay in resolving your issue and we are sorry for the lack of timely communication and resolution.
We have escalated your case to ensure that it receives the attention it deserves. Our team will be in touch with you shortly to provide updates and work towards a swift resolution.
Your feedback is incredibly valuable to us, and we are committed to improving our service to meet your expectations. We appreciate your patience and understanding as we work to resolve this matter.
Kind regards,
Ikhokha team