Pathetic support and escalation
Ikhokha has failed to make over payments 14 days now without notice or communication as to why. Support cannot assist or say why. Their ***** department is unavailable and they still hold 100s of thousands of company cash without reason. Pathetic company to deal with
Helpful (0)
Replies (1)0
Replies (1)
iKhokha's replyOfficial
11 Aug 2024, 08:05Hi Frank,
We sincerely apologize for the frustration and inconvenience you've faced with our service department. Your feedback is incredibly important to us, and we are committed to addressing the issues you've raised to enhance our customer experience. This situation does not reflect the level of service we aim to provide, and we take your concerns very seriously. Our team will reach out to you as soon as possible to investigate and resolve the issue regarding your payments.
Kind Regards,
The iKhokha Team.
We sincerely apologize for the frustration and inconvenience you've faced with our service department. Your feedback is incredibly important to us, and we are committed to addressing the issues you've raised to enhance our customer experience. This situation does not reflect the level of service we aim to provide, and we take your concerns very seriously. Our team will reach out to you as soon as possible to investigate and resolve the issue regarding your payments.
Kind Regards,
The iKhokha Team.
iKhokha's reply11 Aug 2024, 08:05
Official
Hi Frank,
We sincerely apologize for the frustration and inconvenience you've faced with our service department. Your feedback is incredibly important to us, and we are committed to addressing the issues you've raised to enhance our customer experience. This situation does not reflect the level of service we aim to provide, and we take your concerns very seriously. Our team will reach out to you as soon as possible to investigate and resolve the issue regarding your payments.
Kind Regards,
The iKhokha Team.
We sincerely apologize for the frustration and inconvenience you've faced with our service department. Your feedback is incredibly important to us, and we are committed to addressing the issues you've raised to enhance our customer experience. This situation does not reflect the level of service we aim to provide, and we take your concerns very seriously. Our team will reach out to you as soon as possible to investigate and resolve the issue regarding your payments.
Kind Regards,
The iKhokha Team.