ss
[email protected] sello
1 reviews | Active since Nov 2012
10 Mar 2024, 23:29
Pathetic Service
The service i am getting from this company it's really pathetic,
I got speed point from Game on the 23rd February 2024 and till date they're taking me from pillar to post regarding my Onboarding worst thing is I've submitted all needed documents, they even acknowledged that,
I am calling them daily and i am been told stories,
Before one buys their products they will promise that it will only take 24 hours for Onboarding but it turns out to be an opposite,
They will tell you lies daily that the matter has been sent through to management and this matter will be resolved.
Or maybe i must just return this thing as i really don't believe that in future I'll receive after sale support from them.
***
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Replies (3)0
Replies (3)ss
[email protected] sello's updateReviewer Update
10 Mar 2024, 23:37And by the way don't promise to contact me, active my machine, as I'm tired of your nonsense and promises.
ss
[email protected] sello's update10 Mar 2024, 23:37
Reviewer Update
And by the way don't promise to contact me, active my machine, as I'm tired of your nonsense and promises.
iKhokha's replyOfficial
11 Mar 2024, 09:42Hi Sello,
We are sorry to hear that you had a frustrating experience with our service. We would like to apologize for any inconvenience caused as this is not the level of service we aim to provide. We understand your concerns about the delay in the onboarding process despite submitting all the required documents and receiving promises of a quick turnaround time.
Your feedback is valuable to us. We have escalated your concerns to the team for immediate review and resolution. We are committed to addressing your issues promptly and ensuring you receive the support you deserve.
Kind regards,iKhokha team
We are sorry to hear that you had a frustrating experience with our service. We would like to apologize for any inconvenience caused as this is not the level of service we aim to provide. We understand your concerns about the delay in the onboarding process despite submitting all the required documents and receiving promises of a quick turnaround time.
Your feedback is valuable to us. We have escalated your concerns to the team for immediate review and resolution. We are committed to addressing your issues promptly and ensuring you receive the support you deserve.
Kind regards,iKhokha team
iKhokha's reply11 Mar 2024, 09:42
Official
Hi Sello,
We are sorry to hear that you had a frustrating experience with our service. We would like to apologize for any inconvenience caused as this is not the level of service we aim to provide. We understand your concerns about the delay in the onboarding process despite submitting all the required documents and receiving promises of a quick turnaround time.
Your feedback is valuable to us. We have escalated your concerns to the team for immediate review and resolution. We are committed to addressing your issues promptly and ensuring you receive the support you deserve.
Kind regards,iKhokha team
We are sorry to hear that you had a frustrating experience with our service. We would like to apologize for any inconvenience caused as this is not the level of service we aim to provide. We understand your concerns about the delay in the onboarding process despite submitting all the required documents and receiving promises of a quick turnaround time.
Your feedback is valuable to us. We have escalated your concerns to the team for immediate review and resolution. We are committed to addressing your issues promptly and ensuring you receive the support you deserve.
Kind regards,iKhokha team
ss
[email protected] sello's updateReviewer Update
13 Mar 2024, 21:49Hi
Can you guys just tell me if I need to return this thing and stop wasting my time as this is now starting to give me a different picture with this IKhokha company as it seems like everyone doesn't care about it service, management included,
You guys think maybe you doing us a favor, I've purchased this machine with my money, it wasn't a freebie
Can you guys just tell me if I need to return this thing and stop wasting my time as this is now starting to give me a different picture with this IKhokha company as it seems like everyone doesn't care about it service, management included,
You guys think maybe you doing us a favor, I've purchased this machine with my money, it wasn't a freebie
ss
[email protected] sello's update13 Mar 2024, 21:49
Reviewer Update
Hi
Can you guys just tell me if I need to return this thing and stop wasting my time as this is now starting to give me a different picture with this IKhokha company as it seems like everyone doesn't care about it service, management included,
You guys think maybe you doing us a favor, I've purchased this machine with my money, it wasn't a freebie
Can you guys just tell me if I need to return this thing and stop wasting my time as this is now starting to give me a different picture with this IKhokha company as it seems like everyone doesn't care about it service, management included,
You guys think maybe you doing us a favor, I've purchased this machine with my money, it wasn't a freebie