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Fatima M

1 reviews | Active since Feb 2014

01 Aug 2018, 14:35

Pathetic sales team

Ikhokha provides a referral fee for each person sent to them by clients. I have sent over 20 referrals. Their service is pathetic. They dont provide feedback, don't follow up. They treat me as if they are doing me a favour. I reported the issue to the manager in Durban called Ravesh. He is yet to call me back with feedback. All he did was defend the sales consultant's poor service. I did receive a new sales consultant ( WOW ) who is just as useles. I left a message for the MD Matt somebody. Still waiting for his call. This company is really not serious about getting in new business. I make such a huge effort to try ad sell their machines yet they just sit on the contacts, no service oreientation. Pathetic. Why have managers if they cannot solve clients issues. Not even a courtesy call from Ravesh or his manager to date. That's service in SA I guess. It comes with arrogance and attitude.

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Replies (3)
iKhokha
iKhokha's reply13 Aug 2018, 11:20
Official

Hi there,

Thank you for your message. Could you please provide us with your contact number as well as the email that you registered with on iKhokha so that we can follow up on this.

Please note that with referrals, the person you referred has to purchase an iKhokha card machine using your referral code and then begin transacting in order for you to be paid your referral fee.

Thank you!

FM
Fatima M's update20 Aug 2018, 12:53
Reviewer Update
I published a review 1 August regarding Ikokha and their pathetic service and attitude. To date I have had no response. This company is amazing. They really don't care for their customers. I was handed over to Phumelelo who politely imformed me that she is too busy to help me and that I shoud rather deal with the contact center. Do these guys not get commission when I sell machines for them? They behave as if they are doing me a favour!!!UNBELIEVABLE. To date not one manager has called to find out what is going on and how they can help. The one outstanding staff member there is Emmanual who is the only client friendly person who has helped me to date. He deserves an award considering he works with people who have such a "don't give a damn" attitude. I will continue waiting in anticipation for a call from Ikokha lol.
iKhokha
iKhokha's reply25 Feb 2019, 15:45
Official
Hi Fatima,

Our sincere apologies for our unacceptably delayed response. Our customer base grew substantially in 2018 and as a result we have had to quickly increase the size of our own team so that we are able to deliver on our promise of providing a top quality solution as well as better levels of customer support in 2019 and beyond. We are 100% committed to making our merchants happy and resolving any issues you may have had. 

Please can you send us your contact number or email address so that support team can get in touch and resolve any issues you may still be experiencing. 

Our sincere apologies,
The iKhokha team