Pathetic hardware and lack of accountability

Purchased a machine from them and barely used it to have the battery dying all the time, went back and they replaced it with a replacement unit that died faster than the previous one. I used it for the house and garden show and then had to put my business on hold as I am setting up premises. When I went today to take the machine in I was told there’s not they can do with the machine they gave me in June as it now falls outside the warranty of my original machine. Which makes no sense what’s so ever. You replaced a machine with a machine that doesn’t work and then you tell me there’s nothing you can do as I only used my machine too few times since I got it.

This is absolutely ridiculous. You are providing ppl with poor quality equipment and then not taking responsibility for the hardware manufactured by you guys. The machine was still new in the box.

I am moving to yoko. There was no resolve given, or suggestions merely a there’s nothing we can do.

Use better hardware. And perhaps educate your staff on customer service and retention.