TM
Thembinkosi M
1 reviews | Active since May 2025
01 May 2025, 23:11
Paid for iK Flyer in December — Still No Delivery from iKhokha
y name is Thembinkosi Mngoma ***), a registered iKhokha merchant since January 2023. In December, I paid R999 for the iK Flyer device during a promotion, with delivery promised in 3–6 days.
Despite sending proof of payment and several follow-ups, the device has never been delivered. I was referred to their Customer Onboarding Specialist, who stopped responding after I sent the payment proof again in February.
To date, I have received neither the device nor any feedback. This has seriously damaged my trust in iKhokha. I am requesting urgent resolution — either deliver the device or refund me.
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Replies (2)
iKhokha's replyOfficial
02 May 2025, 09:31Thank you for bringing this to our attention, Thembinkosi.
We sincerely apologize for the ongoing frustration and lack of communication you’ve experienced; this is not the level of service we strive to provide. We understand how disappointing this situation has been, especially after placing your trust in iKhokha.
Please be assured that we are escalating your case as a matter of urgency. Our team will contact shortly with a resolution.
Kind Regards,
Kind Regards,
The iKhokha Team.
iKhokha's reply02 May 2025, 09:31
Official
Thank you for bringing this to our attention, Thembinkosi.
We sincerely apologize for the ongoing frustration and lack of communication you’ve experienced; this is not the level of service we strive to provide. We understand how disappointing this situation has been, especially after placing your trust in iKhokha.
Please be assured that we are escalating your case as a matter of urgency. Our team will contact shortly with a resolution.
Kind Regards,
Kind Regards,
The iKhokha Team.
TM
Thembinkosi M's updateReviewer Update
03 May 2025, 11:09I would like to update my previous review regarding the delayed delivery of my iK Flyer device. After posting my concern on HelloPeter, iKhokha contacted me directly to apologise and explained the issue. Within hours, RAM (the courier) also contacted me, confirming that my parcel was on the way.
I appreciate the swift response and action once the matter was brought to their attention. While the initial experience was frustrating and disappointing, I am pleased with how it was ultimately handled and resolved.
Thank you to iKhokha for reaching out and ensuring I received what I paid for.
TM
Thembinkosi M's update03 May 2025, 11:09
Reviewer Update
I would like to update my previous review regarding the delayed delivery of my iK Flyer device. After posting my concern on HelloPeter, iKhokha contacted me directly to apologise and explained the issue. Within hours, RAM (the courier) also contacted me, confirming that my parcel was on the way.
I appreciate the swift response and action once the matter was brought to their attention. While the initial experience was frustrating and disappointing, I am pleased with how it was ultimately handled and resolved.
Thank you to iKhokha for reaching out and ensuring I received what I paid for.