KA
Kieran A
1 reviews | Active since Sept 2024
18 Sept 2024, 10:18
Nothing but empty promises and poor communication
Terrible experience with Ikhokha!
Purchased a device on the 4th Sept and after a terrible and slow onboarding process, decided to cancel and go with another provider. The communication from Sithembiso and Mustaqeem both with onboarding and a refund request is non existent! You can email the support and use the live chat on the website and all you get is empty promises that they will get back to you. It's now been 3 weeks later and still no refund. Shocking!
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
18 Sept 2024, 10:34Hi Kieran,
Thank you for reaching out. We sincerely apologize for the inconvenience and delay regarding your refund. On the 12/09/2024, the team has sent an email to the account holder's email address requesting proof of payment to help us process the refund. If you could please respond at your earliest convenience, our support team will be ready to assist you with the refund promptly.
Kind Regards,
The iKhokha Team.
Thank you for reaching out. We sincerely apologize for the inconvenience and delay regarding your refund. On the 12/09/2024, the team has sent an email to the account holder's email address requesting proof of payment to help us process the refund. If you could please respond at your earliest convenience, our support team will be ready to assist you with the refund promptly.
Kind Regards,
The iKhokha Team.
iKhokha's reply18 Sept 2024, 10:34
Official
Hi Kieran,
Thank you for reaching out. We sincerely apologize for the inconvenience and delay regarding your refund. On the 12/09/2024, the team has sent an email to the account holder's email address requesting proof of payment to help us process the refund. If you could please respond at your earliest convenience, our support team will be ready to assist you with the refund promptly.
Kind Regards,
The iKhokha Team.
Thank you for reaching out. We sincerely apologize for the inconvenience and delay regarding your refund. On the 12/09/2024, the team has sent an email to the account holder's email address requesting proof of payment to help us process the refund. If you could please respond at your earliest convenience, our support team will be ready to assist you with the refund promptly.
Kind Regards,
The iKhokha Team.
KA
Kieran A's updateReviewer Update
18 Sept 2024, 10:46I have sent a screenshot of the transaction from my bank statement, it was a purchase via my card so all i can provide is the screenshot. I also sent thru a bank account confirmation letter as requested, no feedback since. How else can I send proof of payment?
KA
Kieran A's update18 Sept 2024, 10:46
Reviewer Update
I have sent a screenshot of the transaction from my bank statement, it was a purchase via my card so all i can provide is the screenshot. I also sent thru a bank account confirmation letter as requested, no feedback since. How else can I send proof of payment?
iKhokha's replyOfficial
18 Sept 2024, 10:54Hi Kieran,
We will have the team contact you.
Kind Regards,
The iKhokha Team.
We will have the team contact you.
Kind Regards,
The iKhokha Team.
iKhokha's reply18 Sept 2024, 10:54
Official
Hi Kieran,
We will have the team contact you.
Kind Regards,
The iKhokha Team.
We will have the team contact you.
Kind Regards,
The iKhokha Team.