Not so good client service from Ikhokha

Despite this company's seemingly good service based on reviews, my experience with this company has not been a good one. I ordered an IK flyer machine, charger and POS machine online on the Ikhokha website and paid for the items on 19 February 2025. The items were delivered to me on 26 February 2025. Then on 22 March 2025, I requested to return the POS machine as I did not need it any longer for my soon to be opened shop. The machine is still in the condition that it was upon delivery, never opened nor used. The company has a 30 days return policy but when I communicated my wish to return the machine, I was told that the request has been declined because 30 days had passed. I had to sent emails back and forth, questioning their policy and the date from which they count their 30 days because if one counts 30 days from the date of delivery which was 26 February, 30 days had not passed when I asked to return the machine on 22 March. After a lot of back and forth, they finally agreed to let me return the machine. I was told that RAM couriers would come to collect the machine but to date, that has not happened. I'm still sitting with the machine with no indication as to when will the machine be collected and when will I be refunded. My emails are sometimes responded to, sometimes ignored. The Ikhokha company got me is not a good company and has been very unprofessional in its dealings with me.