SS
Sunel S
1 reviews | Active since Jul 2011
21 Aug 2025, 11:51
Not iterested in doing business
Its been 4 days where I have been trying to do a change of ownership, all Ikhokha empolyees are interested in is getting a salary, they have no interest in assisting customers, I call 3 times a day for the past 4 days, each time the same story I will get back to you. They say they will send email they're done, they say they will call, they don't. If Vodacom can do a FICA in a matter of minutes, how does it take you 4 days plus, each time a different excuse, I am now at the point of regretting ever getting a Ikhkoha and going over to YOCO I am sure they will be more interested in having me as a client as what Ihkhaha is
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iKhokha's replyOfficial
21 Aug 2025, 13:01Hi Sunel, Thank you for reaching out and for providing this direct and honest feedback. I want to start by sincerely apologizing for the unacceptable experience you have had over the past four days with your change of ownership request. I completely understand your frustration. The repeated lack of follow-through on promised calls and emails, and the time it has taken to resolve this simple request, I can assure you that your feeling of regret and consideration of a competitor is not how we want any of our clients to feel, Please allow me to take personal ownership of your case and get this resolved for you. We truly value your business, and I am committed to getting this sorted out for you and restoring your confidence in Ikhokha.
iKhokha's reply21 Aug 2025, 13:01
Official
Hi Sunel, Thank you for reaching out and for providing this direct and honest feedback. I want to start by sincerely apologizing for the unacceptable experience you have had over the past four days with your change of ownership request. I completely understand your frustration. The repeated lack of follow-through on promised calls and emails, and the time it has taken to resolve this simple request, I can assure you that your feeling of regret and consideration of a competitor is not how we want any of our clients to feel, Please allow me to take personal ownership of your case and get this resolved for you. We truly value your business, and I am committed to getting this sorted out for you and restoring your confidence in Ikhokha.