Not a happy customer....

I purchased two new devices in February 2022. Ater waiting a month and receiving no further correspondence I decided to email Ikhokha to find out where my new devices were. Up until now I have yet to have someone fully resolve my issue, their last response being that there was no stock (2 months later) and that I should go buy them from a retail outlet, they did mention a refund. It is now a further 3 weeks down the line and still no response to my agreement for re-imbur*****t of the items I paid for and never received and no refund! Unacceptable business behavior. Can I just get my money back please?!