Not a Happy Client of Ikhokha☹️

I hate to put a damper on things. But I am upset with Ikhokha. The solution offered to fix my broken Solo Shaker Pro, after 3 years of use is I buy a new one. As the warranty to give me a new one has also expired. Ikhokha customer service very disappointing , should we as small business owners not be made aware, that after 3 years, the warranty on the machine will expire and card machine will be not working efficiently. It doesnt come on dispite charging it overnight and then just comes on times. I contacted customer service numerous times in vain. Its embrassing to say customers you are taking card payments but then your machine just wont come on...reason its too old. How is this in the interest of small business and if my machine is not working ...how you even going to benefit from my sales...not happening because my Ikhokha card machine is not working....very sad customer service!!!😢😞☹️