Non response from Ikhokha Support

Hi.Im a customer of Ikhokha and am now most disappointed with their complacency and lack of support.On 26th January 2021 I wrote to them asking for help in resolving my card machine errors.My customers were being debited twice yet it showed error of network delay the first time.That caused us great inconvenience and embarrassment.A support consultant did contact me on the 28th and asked for more information ,which I furnished him with.He never got back to me thereafter to resolve this problem.I contacted him on 03 February 2021 and his message was he had not yet resolved the problem.Since then there has been no response from them whatsoever,despite me sending another mail on 06 March 2021.Their complacency and unwillingness to resolve my problem is absolutely shameful.I now totally regret switching from Standard Bank card machine to Ikhokha.