Non-refund and and Empty promises

Empty promises and no option for recourse

I have had the worst experience trying to get a refund from Ikhokha. Emmanuel Tembe it seems is the Alpha and Omega as I can't seem to get an recourse from anyone else. On three occasions I have send him the details he requested from me and at one time he even claimed to have escalated my matter to the relevant department. On more than 5 occasions I have called and been promised a call back and if calls are really recorded for quality control services then records are there to prove it.

Who polices the police... who manages the management.... I have hit a brick wall in trying to recover an amount of R250 and any further follow ups from today will be defying the logic of business as it wont make financial sense to keep spending on airtime and data in a bid to recover an amount that is less than the data and airtime I have already spend over a period of more than a month. As I quit on further follow ups today I would want to let everyone know that ikhokha lives up to their promise of making things easier for small businesses but if ever you encounter a problem there is a ceiling you I have encountered with no hope of getting help as the bark seems to stop with Emmanuel Tembe.

As I count my losses on this one and hope I won't experience such again in future i wish to let everyone know that it's all rosy until you need a refund from Ikhokha