cK
cheri K

1 reviews | Active since Oct 2022

01 Mar 2024, 18:46

Non payment of a transaction done on Monday 26th February. 2024.

Ikhoka is refusing to pay over an amount of R22500 which originated from a transaction where I sold furniture to a buyer. I am selling up all my furniture currently in storage. The transaction was successful but The money does not reglecting in my account. I understand that some transactions need to be flagged albut communication in this matter is non existant..

I have supp**** this division with all the relevant info but cannot get any response and apparently they don't work on weekends.

I am frustrated and disappointed at the lack of customer support and will have to reconsider using the card machine as feel that I can not trust the service provider. We have a boot sale again tomorrow and I'm stuck.

We are now late in a Friday afternoon and apparently they only sometimes work on weekends. This is placing me in an embarrassing situation as I also have accounts to pay and its month end. At this point I cannot recommend using this service provider.

0
Replies (1)
iKhokha
iKhokha's reply02 Mar 2024, 09:02
Official
Hi Cheri, thank you for reaching out to us. We apologize for the delay in your payment from the iKhokha transaction. Your feedback is important to us, and I am actively working to resolve this issue. We have escalated the matter and will ensure prompt communication and payment. We will be in contact shortly.

 Kind Regards, 
The iKhokha Team