1 reviews | Active since Jan 2025
No Support
Purchased your machine at builders December 18th, tested fine on the test transaction 2 days later. Installed at our store on 21st of December only to get an error " " Transaction Error - Server Error, try again". On boarding specialist Mohammed Zaheer Rassool informed us there is an issue with one of the sim cards. He sent 2 new sim cards which arrived a few days later. Installed them only to get the same error. Reverted back to him for further assistance which he responded to by saying cannot assist us further and that we need to contact support. Contacted support on December 30th. Received a confirmation email on the 31 st, and that was it - no other response. Today is the 8th of January (21days since the purchase) and my machine is still not working. Your competitors YOCO must be eating you alive as they got us up and running within 3 hours.
One of our team members will contact you today to resolve this issue as quickly as possible. We truly value your business and would like to restore your confidence in iKhokha.
Please don’t hesitate to reach out directly if you have any further concerns.
Kind Regards,
The iKhokha Team
One of our team members will contact you today to resolve this issue as quickly as possible. We truly value your business and would like to restore your confidence in iKhokha.
Please don’t hesitate to reach out directly if you have any further concerns.
Kind Regards,
The iKhokha Team
I have to applaud your quick response on Hellopeter, however....
" One of our team members will contact you today to resolve this issue as quickly as possible. " - Today has come and gone, and your promise for someone to attend to this matter on the 8th (two days ago) did not happen.
We have come to the conclusion that you cannot be trusted, and that we will continue to make use of Yoco & Payfast instead.
FYI - this is the second time we have tried making use of your services only to be disappointed, do better.
Regards
Cameron
I have to applaud your quick response on Hellopeter, however....
" One of our team members will contact you today to resolve this issue as quickly as possible. " - Today has come and gone, and your promise for someone to attend to this matter on the 8th (two days ago) did not happen.
We have come to the conclusion that you cannot be trusted, and that we will continue to make use of Yoco & Payfast instead.
FYI - this is the second time we have tried making use of your services only to be disappointed, do better.
Regards
Cameron