AS
Annemie S
1 reviews | Active since Jun 2024
11 Jun 2024, 14:26
NO SERVICE - NO MACINE - NO REFUND
Actually one star is way too much, but I cannot write a review without rating, I paid for a Ikhokha machine last year November, up until today I have not received the machine, and they seem to ignore me, when I ask if I can be refunded the R899 for the machine I have never received, I have send multiple emails as well, there is just no response on those mails, they are just ignoring my email massages.
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iKhokha's replyOfficial
11 Jun 2024, 14:37Hi Annemie. Thank you for reaching out. We apologize for the negative experience you've had and for the delay in resolving this issue. This is certainly not the level of service we strive to provide. We take your concerns very seriously and are committed to addressing them promptly.
We will contact you, look into this matter urgently and ensure that either your machine is delivered or a refund is processed. We appreciate your patience, and we appreciate the opportunity to make this right.
Kind Regards,
The iKhokha Team
We will contact you, look into this matter urgently and ensure that either your machine is delivered or a refund is processed. We appreciate your patience, and we appreciate the opportunity to make this right.
Kind Regards,
The iKhokha Team
iKhokha's reply11 Jun 2024, 14:37
Official
Hi Annemie. Thank you for reaching out. We apologize for the negative experience you've had and for the delay in resolving this issue. This is certainly not the level of service we strive to provide. We take your concerns very seriously and are committed to addressing them promptly.
We will contact you, look into this matter urgently and ensure that either your machine is delivered or a refund is processed. We appreciate your patience, and we appreciate the opportunity to make this right.
Kind Regards,
The iKhokha Team
We will contact you, look into this matter urgently and ensure that either your machine is delivered or a refund is processed. We appreciate your patience, and we appreciate the opportunity to make this right.
Kind Regards,
The iKhokha Team