hW
henry W
1 reviews | Active since Jan 2020
27 Oct 2023, 09:27
No payouts for transactions.
They are good till there is a problem , currently there has been no payouts for days in a row. If one run a small company this have a serious impact on cash flow which means that we cannot pay our suppliers. Whenever there is a problem they always blame it on third parties. Yet the email they send out states that their tech gurus resolved it. Phoning them regarding this kind of problem is pointless as the support staff just say sorry but we cannot do anything. I just wish they can for once take responsibility and ensure that customers are always paid in a timely manner
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iKhokha's replyOfficial
27 Oct 2023, 12:21Hi Henry, We’re sorry for taking longer than promised to get you settled.
In an effort to ensure FNB payouts are quicker, we experienced a bug, causing a delay in settlements.
We understand this affects your business cash flow and worked around the clock to ensure you get paid out as soon as possible. You can expect your settlement to hit your bank today, at the latest tomorrow.
In the meantime, we’ll be working on ways to ensure this doesn’t happen again.
In an effort to ensure FNB payouts are quicker, we experienced a bug, causing a delay in settlements.
We understand this affects your business cash flow and worked around the clock to ensure you get paid out as soon as possible. You can expect your settlement to hit your bank today, at the latest tomorrow.
In the meantime, we’ll be working on ways to ensure this doesn’t happen again.
iKhokha's reply27 Oct 2023, 12:21
Official
Hi Henry, We’re sorry for taking longer than promised to get you settled.
In an effort to ensure FNB payouts are quicker, we experienced a bug, causing a delay in settlements.
We understand this affects your business cash flow and worked around the clock to ensure you get paid out as soon as possible. You can expect your settlement to hit your bank today, at the latest tomorrow.
In the meantime, we’ll be working on ways to ensure this doesn’t happen again.
In an effort to ensure FNB payouts are quicker, we experienced a bug, causing a delay in settlements.
We understand this affects your business cash flow and worked around the clock to ensure you get paid out as soon as possible. You can expect your settlement to hit your bank today, at the latest tomorrow.
In the meantime, we’ll be working on ways to ensure this doesn’t happen again.