UC
Ursula C
1 reviews | Active since Jun 2011
02 Apr 2019, 13:57
No Monthly Statements - 5 Months in a Row
5th Month in row with no monthly statements - how long can it possibly take to resolve a "glitch", furthermore, Charlotte Badassy claimed that she would ensure that we get the monthly statements sent even if the glitch has not been resolved. Email sent directly to her and yet there is no response. Customer service??????
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Replies (2)
iKhokha's replyOfficial
02 Apr 2019, 14:31 Hi Ursula
As per your discussion with Charlotte, a manual flag has been raised for you to receive this report monthly. This report should be sent out to you shortly and will reach you before you consolidate your account on the 7th.
We are more than willing to assist if there are any further questions regarding the reports, but these are only generated on the 2nd of each month.
Apologies for the inconvenience caused.
As per your discussion with Charlotte, a manual flag has been raised for you to receive this report monthly. This report should be sent out to you shortly and will reach you before you consolidate your account on the 7th.
We are more than willing to assist if there are any further questions regarding the reports, but these are only generated on the 2nd of each month.
Apologies for the inconvenience caused.
iKhokha's reply02 Apr 2019, 14:31
Official
Hi Ursula
As per your discussion with Charlotte, a manual flag has been raised for you to receive this report monthly. This report should be sent out to you shortly and will reach you before you consolidate your account on the 7th.
We are more than willing to assist if there are any further questions regarding the reports, but these are only generated on the 2nd of each month.
Apologies for the inconvenience caused.
As per your discussion with Charlotte, a manual flag has been raised for you to receive this report monthly. This report should be sent out to you shortly and will reach you before you consolidate your account on the 7th.
We are more than willing to assist if there are any further questions regarding the reports, but these are only generated on the 2nd of each month.
Apologies for the inconvenience caused.
UC
Ursula C's updateReviewer Update
02 Apr 2019, 15:49Charlotte - thank you for your assistance and always managing to resolve the queries.
UC
Ursula C's update02 Apr 2019, 15:49
Reviewer Update
Charlotte - thank you for your assistance and always managing to resolve the queries.