RG
Romano G
1 reviews | Active since May 2022
06 May 2023, 20:29
No Feedback
I purchased a 2nd hand machine online on the 29th of April and have had the worst experience from a pathetic lady named t.e.n.i.e.l it is now the 6th of may and my shop cannot accept card payments.I have sent through numerous nasty mails to her however she thinks ikhokha is her personal company and does not reply to my mails.This is pathetic coming from ikhoka.My device is still not linked till today and I have had no email feedback.
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
07 May 2023, 08:54Hi Romano. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. Teniel emailed you on the 2nd of May 2023 confirming that your card machine had been linked to your profile. We will be in contact with you to assist with any concerns you may have.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply07 May 2023, 08:54
Official
Hi Romano. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. Teniel emailed you on the 2nd of May 2023 confirming that your card machine had been linked to your profile. We will be in contact with you to assist with any concerns you may have.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
RG
Romano G's updateReviewer Update
07 May 2023, 09:45I do appreciate the prompt response,However I do humbly request that Ikhokha’s management have a look at my email thread and tell me if ,I as a client have been treated in a fair and professional manner.Please make sure the person responsible for me losing thousands of Rands In turnover is dealt with accordingly as to me they do not appreciate the job that they have and are not willing to go the extra mile,When ikhoka was new on the market they did go the extra for the client Howcome they don’t now ?
RG
Romano G's update07 May 2023, 09:45
Reviewer Update
I do appreciate the prompt response,However I do humbly request that Ikhokha’s management have a look at my email thread and tell me if ,I as a client have been treated in a fair and professional manner.Please make sure the person responsible for me losing thousands of Rands In turnover is dealt with accordingly as to me they do not appreciate the job that they have and are not willing to go the extra mile,When ikhoka was new on the market they did go the extra for the client Howcome they don’t now ?
RG
Romano G's updateReviewer Update
08 May 2023, 13:35I called in today as I’ve still not received feedback! I spoke to 2 agents who had a stinking attitude.After swearing them they cut the call on me!These ****s need to sort out my device!I will not be calm as I’m losing money for the last 2 weeks.
RG
Romano G's update08 May 2023, 13:35
Reviewer Update
I called in today as I’ve still not received feedback! I spoke to 2 agents who had a stinking attitude.After swearing them they cut the call on me!These ****s need to sort out my device!I will not be calm as I’m losing money for the last 2 weeks.