SR
Shivesh R
1 reviews | Active since Mar 2017
10 Jun 2024, 11:52
No data for weeks
Weeks later the machine has not been loaded with data. Using our personal WiFi so the machine can be used. Have emailed and contacted live support. No luck. Statements only started coming through after the previous Hello Peter post but still no data on the machine. If information is needed of the SIM card it's extremely risky to pull out as it jammed in there. One wrong movement and the SIM reader is damaged which becomes our problem. The data issue has been happening for months the first time it's gone so long with no data loaded.
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iKhokha's replyOfficial
10 Jun 2024, 12:24Hi Shivesh. Thank you for reaching out, and we apologize for the inconvenience you've experienced. We understand the frustration of not being able to reach us despite multiple attempts. We have noted your concerns regarding the machine not being loaded with data despite your efforts to contact us via phone calls and emails. We're truly sorry for the delay and any inconvenience caused. Our team has also tried calling you, however there has been no answer. Please provide us with your contact details via private message so we can assist you directly. Rest assured, we'll investigate this issue thoroughly and provide a resolution promptly. Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
Best regards,
iKhokha's reply10 Jun 2024, 12:24
Official
Hi Shivesh. Thank you for reaching out, and we apologize for the inconvenience you've experienced. We understand the frustration of not being able to reach us despite multiple attempts. We have noted your concerns regarding the machine not being loaded with data despite your efforts to contact us via phone calls and emails. We're truly sorry for the delay and any inconvenience caused. Our team has also tried calling you, however there has been no answer. Please provide us with your contact details via private message so we can assist you directly. Rest assured, we'll investigate this issue thoroughly and provide a resolution promptly. Thank you for your patience and understanding.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
Best regards,