No customer service and horrible customer experience

What a horrible experience.

I bought a machine based on information given on the website. From the get-go the service was horrible.

They promise a 3-5 day delivery, called me on day 4 to activate my machine and then realized they forgot to courier it to me. I was advised to come amd collect it at their office (In western cape, and they know I am in Gauteng.).

Got the device and did a return 3 days later as the functionality they promised on the website was not on the machine.

The machine was collected and again I had to call in a week later to ask about my refund. I was told they forgot to process it and I have to wait 10 days.

Today(3 weeks later) I call again and get told to wait 24 hours for feedback, to which I responded is not acceptable. I was then put through to a manager who told me the payment was never processed, amd they only pay once a week, so I have to wait until Friday.

Meanwhile they are getting interest payments from their customer's money.

This has been a horrible experience from day 1, and I wish I never tried to do business with this company. My money is not good enough to have as a client, but it's good enough for them to use for personal gain.