RL
RG L
1 reviews | Active since Aug 2012
16 Apr 2024, 12:38
NO BACKUP SERVICE
My device comes up with an error message - SYSTEM ERROR INVALID KEYS. You press the C button to clear it and the function does not work. The device comes on as normal, these people tell me the device now is useless and needs to be replaced. I am told we do not qualify for a replacement device as we dont do enough sales(YOU ARE NOW DISCRIMINATING) and we are out of warranty. You need to fix the device as this is a system error from your side. Are your technical staff not able to do this? If not, why is this my problem. You are selling products and not offering any backup service, but you gladly take my money. We are also not the only ones to have had this problem. STAY AWAY FROM IKHOKHA!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
16 Apr 2024, 15:02Hi RG, thank you for reaching out.
We have carefully reviewed your complaint, and unfortunately, you do not qualify for a replacement. Your card machine has been out of warranty prior to you taking ownership of it, and after assessing your trading volume, it appears that you do not meet the necessary criteria for a replacement. Should you wish to, you can purchase a new card machine if needed. We understand that this outcome may not align with your expectations, and we sincerely apologize for any inconvenience this may cause.
Our business adheres to specific processes to ensure fairness and consistency for all customers. Selling products within the warranty period helps us manage potential losses and maintain the integrity of our services. While we empathize with your situation, we must uphold these established procedures. Thank you for your understanding.
Kind Regards,
The iKhokha Team
We have carefully reviewed your complaint, and unfortunately, you do not qualify for a replacement. Your card machine has been out of warranty prior to you taking ownership of it, and after assessing your trading volume, it appears that you do not meet the necessary criteria for a replacement. Should you wish to, you can purchase a new card machine if needed. We understand that this outcome may not align with your expectations, and we sincerely apologize for any inconvenience this may cause.
Our business adheres to specific processes to ensure fairness and consistency for all customers. Selling products within the warranty period helps us manage potential losses and maintain the integrity of our services. While we empathize with your situation, we must uphold these established procedures. Thank you for your understanding.
Kind Regards,
The iKhokha Team
iKhokha's reply16 Apr 2024, 15:02
Official
Hi RG, thank you for reaching out.
We have carefully reviewed your complaint, and unfortunately, you do not qualify for a replacement. Your card machine has been out of warranty prior to you taking ownership of it, and after assessing your trading volume, it appears that you do not meet the necessary criteria for a replacement. Should you wish to, you can purchase a new card machine if needed. We understand that this outcome may not align with your expectations, and we sincerely apologize for any inconvenience this may cause.
Our business adheres to specific processes to ensure fairness and consistency for all customers. Selling products within the warranty period helps us manage potential losses and maintain the integrity of our services. While we empathize with your situation, we must uphold these established procedures. Thank you for your understanding.
Kind Regards,
The iKhokha Team
We have carefully reviewed your complaint, and unfortunately, you do not qualify for a replacement. Your card machine has been out of warranty prior to you taking ownership of it, and after assessing your trading volume, it appears that you do not meet the necessary criteria for a replacement. Should you wish to, you can purchase a new card machine if needed. We understand that this outcome may not align with your expectations, and we sincerely apologize for any inconvenience this may cause.
Our business adheres to specific processes to ensure fairness and consistency for all customers. Selling products within the warranty period helps us manage potential losses and maintain the integrity of our services. While we empathize with your situation, we must uphold these established procedures. Thank you for your understanding.
Kind Regards,
The iKhokha Team
RL
RG L's updateReviewer Update
16 Apr 2024, 15:14YOU ARE NOT OFFERING A BACKUP SERVICE AND YOU ARE SELLING DISPOSABLE PRODUCTS
RL
RG L's update16 Apr 2024, 15:14
Reviewer Update
YOU ARE NOT OFFERING A BACKUP SERVICE AND YOU ARE SELLING DISPOSABLE PRODUCTS
RL
RG L's updateReviewer Update
22 Apr 2024, 15:24SO NOW AFTER PROMISING A REPLACEMENT ON FB, MAKING A SPLASH AS SUCH. THE DELIVERY WAS PROMISED BY FRIDAY, BUT THE COURIER DECIDED OTHERWISE AND SAYS MY ORDER HAS BEEN CANCELLED. CERTAINLY NOT BY ME, SO WE WAIT AGAIN.
I NEVER KNEW THE COURIER HAD THE POWER TO DECIDE ON MY BEHALF. SOMETHING NEW I GUESS.
I NEVER KNEW THE COURIER HAD THE POWER TO DECIDE ON MY BEHALF. SOMETHING NEW I GUESS.
RL
RG L's update22 Apr 2024, 15:24
Reviewer Update
SO NOW AFTER PROMISING A REPLACEMENT ON FB, MAKING A SPLASH AS SUCH. THE DELIVERY WAS PROMISED BY FRIDAY, BUT THE COURIER DECIDED OTHERWISE AND SAYS MY ORDER HAS BEEN CANCELLED. CERTAINLY NOT BY ME, SO WE WAIT AGAIN.
I NEVER KNEW THE COURIER HAD THE POWER TO DECIDE ON MY BEHALF. SOMETHING NEW I GUESS.
I NEVER KNEW THE COURIER HAD THE POWER TO DECIDE ON MY BEHALF. SOMETHING NEW I GUESS.