Never Using IKhokha ever again

I deeply regret ever becoming an iKhokha client. Had I known the level of inconvenience their service would cause, I would have never signed up. It has now taken 15 days just to change my banking details, an unacceptable delay for any entrepreneur trying to run a business.

Each email takes around 3 days to receive a response, and when it comes, it feels like you're just a number, not a valued client. The lack of urgency and care is shocking. After this experience, I’ve decided to sell my iKhokha device and move to a service provider that respects and values entrepreneurs.

Today was the final straw. I waited 13 minutes on hold to check why my profile update was still incomplete, only to be transferred to another department without any resolution. When I explained that I had already used airtime to wait and asked to be called back, the consultant simply hung up. That level of disrespect is unacceptable.

I will never recommend iKhokha to anyone, not in any venture I am part of. To the company: please teach your consultants to treat customers with care and basic respect. Your service has failed me completely. Your fees might be low, but don't care anymore. I will never be disrespected like that