My credit Card machine linked to someone else's bank account, R100k+missing

I bought my device in august 2020, at first it worked and then we started having problems. After a few phone calls Ikhokha opted to have the device replaced. They arranged with RAM Couriers for a new device to be delivered. The new device was delivered and we continued to operate as normal. Several months down the line we find out that the device that RAM delivered to us belonged to someone else and R100k+ in transactions were credited to someone else's account. Since monday I have been speaking to the support consultants who have assured me that they are investigating the matter and that they will revert to me, they have acknowledged the mistake and reassure me that they will credit my account.

I have asked several times for feedback and no one ever returns my calls. Each time I call I get the same answer, we are investigating the matter and will revert to you one concluded.

Ive been waiting for three days. Its take 3 minutes to do an EFT.