1 reviews | Active since Mar 2011
MTN Simcard is not working - Second reply
This is the second time that I wrote on Hallopeter.
The first attempt: On 23 October 2025 I bought the Ikhokha iK Flyer Lite. The next day, or the second day, I was up for business. The MTN doesn't, but Vodacome does work. On 27 October 2025 I went to Game (Garden Route Mall, George), where I bought it. Due to the stroke I had, I communicate with difficulty. This is the reason why I couldn't call you (iKhokha). The employee of Game, couldn't remember his name, had a telephone call with iKhokha. About 25 minutes. iKhokha said that he email me once the MTN was sorted. The MTN SIM was not sorted today. (8 November 2025 @ 12h39
The second attempt: I bought iK Flyer Lite on the 23 October 2025. You have mentioned that email me once the MTN SIM is working. I've never got that email.
The SIM cards are active. Vodacom has been active and working. The MTN has been active, and not been working. I almost got the iK Flyer Lite 3 week now. The MTN is not working.
Do I need to give ikhokha back? Do I need Yoco a chance?
You're feedback will be greatly appreciated.
While I was thinking that: Maybe the MTN Simcard must be incorrect. Maybe I must return Game store that I purchased it from.
Neverless, the Vodacom SIM card is fine.
Regards, Wiehahn de Wet
Thank you for reaching out once again, and we sincerely apologize for the continued frustration you’ve experienced. We understand how important this matter is for your business, and we truly regret the inconvenience it has caused.
We’ve immediately escalated your case and have sent an urgent follow-up to the agent assigned to assist you. We are committed to resolving the issue with the MTN SIM card as quickly as possible and will make sure to keep you updated every step of the way.
Your patience is greatly appreciated, and we will do everything we can to ensure this is resolved to your satisfaction.
Kind Regards,
The iKhokha Team.
Best regards,
Thank you for reaching out once again, and we sincerely apologize for the continued frustration you’ve experienced. We understand how important this matter is for your business, and we truly regret the inconvenience it has caused.
We’ve immediately escalated your case and have sent an urgent follow-up to the agent assigned to assist you. We are committed to resolving the issue with the MTN SIM card as quickly as possible and will make sure to keep you updated every step of the way.
Your patience is greatly appreciated, and we will do everything we can to ensure this is resolved to your satisfaction.
Kind Regards,
The iKhokha Team.
Best regards,
We're sorry to hear that and have advised the team accordingly.
Kind Regards,
The iKhokha Team.
Best regards,
We're sorry to hear that and have advised the team accordingly.
Kind Regards,
The iKhokha Team.
Best regards,
