Mr M Sheik, Ikhokha Umhlanga IT support - Amazing service

We had an issue with our 2 Ikhoka machines as our profiles were not listed correctly upon registration. This made it challenging to work with them, so we decided to visit Ikhoka Umhlanga for a one-on-one meeting to re-program our machines and enhance our experience.

Unfortunately, upon arrival, we had to wait for the receptionist, who seemed uninterested in our problems. We requested management to allocate someone who could give us the attention we needed, and Mr. M Sheik was appointed to us. He exceeded our expectations by being friendly, willing to help, and spending three hours with us. He ensured all the relevant information was updated to work for our business and re-programmed our machines. Moreover, he made sure we understood how to use them. This service level is non-existent within South Africa, BUT we managed to find it at Ikhokha Umhlanga.

We commend Mr. Sheik for his patience, passion, and exceptional service. He made us feel valued and helped us use the Ikhoka machine proficiently. We are still talking about the amazing service we received and will certainly recommend Ikhoka to everyone. Management should take pride in having such a dedicated employee like Mr. M Sheik.