AB
Almero B
1 reviews | Active since Feb 2025
01 Feb 2025, 09:29
Money not reflecting after 5 days. Bad service
I bought a machine , set it up , made my first sale and its been 5 days already and I haven't recieved my money. Everyday I must ask support to see what is going on. They told me on Thursday its been cleared. On Friday they told me sorry it was only cleared today and not yesterday..Today they tell me the money is bouncing. Bad service from Ikhokha. I must ask for assistance everytime. They cant even send an email to make you aware of the problem they are having.
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Replies (2)
iKhokha's replyOfficial
01 Feb 2025, 10:15Hi Almero. We're truly sorry to hear about your experience, and we understand how frustrating this must be. Delays in receiving your payments are not the experience we want for our merchants. Our team is looking into why the funds are bouncing, and we will provide you with a clear update as soon as possible. We also acknowledge your concern regarding communication, and we will work on improving proactive updates to avoid this in the future.
Kind Regards,
The iKhokha Team
iKhokha's reply01 Feb 2025, 10:15
Official
Hi Almero. We're truly sorry to hear about your experience, and we understand how frustrating this must be. Delays in receiving your payments are not the experience we want for our merchants. Our team is looking into why the funds are bouncing, and we will provide you with a clear update as soon as possible. We also acknowledge your concern regarding communication, and we will work on improving proactive updates to avoid this in the future.
Kind Regards,
The iKhokha Team
AB
Almero B's updateReviewer Update
01 Feb 2025, 10:17Its difficult to trust anything you say. Because everyday is a different story. Only thing that will help now is action from your side.
AB
Almero B's update01 Feb 2025, 10:17
Reviewer Update
Its difficult to trust anything you say. Because everyday is a different story. Only thing that will help now is action from your side.