WC
WARREN C
1 reviews | Active since Feb 2022
04 Feb 2022, 13:48
money has been held back for the 10th day
My customer swiped her card for 2600 on 25.1.22. - There was a network error and the transaction didn't complete. We were told the funds would be returned to her the next day. Its now been 10days and the customer is threatening to open a ***** case. Ikhoka chat staff are not being helpful as they are not giving the issue the urgency it deserves. I'm simply told "we haven't heard from finance yet" - Please help
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Replies (3)0
Replies (3)
iKhokha's replyOfficial
04 Feb 2022, 14:27Hi Warren. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply04 Feb 2022, 14:27
Official
Hi Warren. Thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
WC
WARREN C's updateReviewer Update
05 Feb 2022, 10:03Thanks, but when will someone be in contact?
WC
WARREN C's update05 Feb 2022, 10:03
Reviewer Update
Thanks, but when will someone be in contact?
WC
WARREN C's updateReviewer Update
05 Feb 2022, 11:45i dont understand why Im getting no response from Ikhoka?
WC
WARREN C's update05 Feb 2022, 11:45
Reviewer Update
i dont understand why Im getting no response from Ikhoka?