LN
Lihle N
1 reviews | Active since Apr 2015
06 May 2025, 10:41
Machine purchased NEVER DELIVERED
I bought a machine on the Ikhokha website, got an email saying I need to complete my profile set up which I checked and it said I've been approved yet no communication on when I can get my machine delivered. There's not even an invoice reference to use to follow up with. Their online sales email doesn't seem to monitored aswell so im so confused at all the great reviews here starting to wonder if im not been ****med!
Helpful (0)
Replies (1)0
Replies (1)
iKhokha's replyOfficial
06 May 2025, 11:12Good morning Lihle Nkosi. We sincerely regret to hear about your experience and the frustration you've encountered with our processes. Please accept our apologies for any disappointment this has caused. We value your business and are committed to assisting you with your devices so you can get back to trading smoothly.We have escalated your query to our onboarding team for their urgent attention and resolution. They will be in contact with you as soon as possible to provide the necessary support.
iKhokha's reply06 May 2025, 11:12
Official
Good morning Lihle Nkosi. We sincerely regret to hear about your experience and the frustration you've encountered with our processes. Please accept our apologies for any disappointment this has caused. We value your business and are committed to assisting you with your devices so you can get back to trading smoothly.We have escalated your query to our onboarding team for their urgent attention and resolution. They will be in contact with you as soon as possible to provide the necessary support.