TG
Thembi G
1 reviews | Active since Jul 2022
13 May 2025, 09:19
Late payouts
Very disappointed at the service,pay outs delays,my personal experience it’s Tuesday 13/05/25 I haven’t received a payout from 10/05/25 yesterday i called the problem was not fixed,same thing happened last week,it is really an inconvenience to delay with payouts knowing very well you’re dealing with small businesses,yesterday i requested for card application i was told the relevant department will call me regarding that,i didn’t any call yesterday and today,hope this company comes right regarding this matter.
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iKhokha's replyOfficial
13 May 2025, 09:34Hey Thembi. Thank you for reaching out and sharing your concerns — we completely understand your frustration, and we’re truly sorry for the inconvenience this has caused you and your business. Our tech team is actively working to resolve the payout delay that’s affected some of our merchants, including your transactions from 10/05/2025. We know how critical timely payouts are, especially for small businesses, and we’re treating this matter with the urgency it deserves. We also want to apologize for the missed follow-up regarding your card application. This isn’t the experience we aim to deliver, and we’ll be following up internally to ensure you’re contacted as soon as possible.
Kind Regards
The iKhokha Team.
Kind Regards
The iKhokha Team.
iKhokha's reply13 May 2025, 09:34
Official
Hey Thembi. Thank you for reaching out and sharing your concerns — we completely understand your frustration, and we’re truly sorry for the inconvenience this has caused you and your business. Our tech team is actively working to resolve the payout delay that’s affected some of our merchants, including your transactions from 10/05/2025. We know how critical timely payouts are, especially for small businesses, and we’re treating this matter with the urgency it deserves. We also want to apologize for the missed follow-up regarding your card application. This isn’t the experience we aim to deliver, and we’ll be following up internally to ensure you’re contacted as soon as possible.
Kind Regards
The iKhokha Team.
Kind Regards
The iKhokha Team.