cW
charles W
1 reviews | Active since Jul 2009
21 May 2021, 12:35
LACT OF SERVICE AT IKHOKHA ONLINE SALES DEPARTMENT
Online sales department at Ikhokha is failing miserably. I have now tried to have my Ikhokha Mover Pro activated and have spoken to Nomzamo. ( Support) who advised me to speak with the online services department. Every time my request is escalated and a manager will look into it personally.
Well no luck yet. Even the online BOT advised that my request will be escalaed. Last person to communicate with Nehkeshni can only apologise for the lact of service.
Ikhokha I think not. Rather stick to the mainline banking card machines. More costly but you get the service
Helpful (0)
Replies (3)0
Replies (3)
iKhokha's replyOfficial
21 May 2021, 13:18Hi Charles, thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
iKhokha's reply21 May 2021, 13:18
Official
Hi Charles, thank you for reaching out to us, we are sorry that you have not had a pleasant experience with us. We would like to turn this around for you and will be in contact with you to assist with resolving this as soon as possible.
cW
charles W's updateReviewer Update
22 May 2021, 12:45I must give credit where it' due. Melissa Marnies from the Ikhokha team, contacted me and assisted with the activation and validation of my Ikhokha Mover pro. You are an asset to the company. Keep up the good work.
cW
charles W's update22 May 2021, 12:45
Reviewer Update
I must give credit where it' due. Melissa Marnies from the Ikhokha team, contacted me and assisted with the activation and validation of my Ikhokha Mover pro. You are an asset to the company. Keep up the good work.
iKhokha's replyOfficial
23 May 2021, 08:37Hi Charles, thank you so much for providing feedback for Melissa, we will be glad to pass this over to her.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply23 May 2021, 08:37
Official
Hi Charles, thank you so much for providing feedback for Melissa, we will be glad to pass this over to her.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team