Lack of service is appalling.

If there was a rating less than 1 star I would definitely give it to these guys. On the 26th of August I purchased one of their machines online, I then proceeded to complete my company’s profile online and submitted the required documents. When I log on to their website it says my profile is complete yet I receive a couple of emails a month informing me that they will not deliver my device because my profile is incomplete. I have on a number of occasions called their support center only to be told that the online department deals with those issues. What is the use of a support line if you do not get assistance. The one time the guy was working from home and there were screaming kids in the background. I have sent emails requesting that they point me to where I need to rectify and these have gone unanswered.

Needless to say I am at my wits end with the lack of service or resolve to assist. I would not recommend this lot to anybody perhaps it’s a good that they have revealed the lack of empathy and customer care before client’s money is involved.

Please refund me my purchase and I will find another service who is interested in helping me and my business function better.