MR
Malekhe R
1 reviews | Active since Jul 2024
30 Jul 2024, 07:18
Ive been ****med!! 3 Months No Refund!
I purchased a speedpoint machine and my company was rejected i was then prompted to return the machine for a refund after which when i was done i was told to send bank confirmation letter for the refund
After i sent back the machine on the 27th of May from there the incompetence began its been 3 months of me waiting for my money all i am told is to keep waiting 7 days then 14 days. The person who helped me send the machine back also just went quite and stopped responding to emails,
Everytime i contact them i am told to wait for the finance department of which is the same **** iv been told since beginning of june! They claim to have made the payment but are failing to provide proof of payment from thier ****ty finance department!
Helpful (0)
Replies (5)0
Replies (5)
iKhokha's replyOfficial
30 Jul 2024, 08:10Hi Malekhe,
Thank you for reaching out. We sincerely apologize for the delay and any inconvenience this has caused you. We understand the frustration that comes with such delays.Please rest assured that we have sent a follow-up to our finance team to expedite this matter. We are fully committed to ensuring that you receive your refund promptly and will provide you with proof of payment as soon as it is available.
Kind Regards,
The iKhokha Team
Thank you for reaching out. We sincerely apologize for the delay and any inconvenience this has caused you. We understand the frustration that comes with such delays.Please rest assured that we have sent a follow-up to our finance team to expedite this matter. We are fully committed to ensuring that you receive your refund promptly and will provide you with proof of payment as soon as it is available.
Kind Regards,
The iKhokha Team
iKhokha's reply30 Jul 2024, 08:10
Official
Hi Malekhe,
Thank you for reaching out. We sincerely apologize for the delay and any inconvenience this has caused you. We understand the frustration that comes with such delays.Please rest assured that we have sent a follow-up to our finance team to expedite this matter. We are fully committed to ensuring that you receive your refund promptly and will provide you with proof of payment as soon as it is available.
Kind Regards,
The iKhokha Team
Thank you for reaching out. We sincerely apologize for the delay and any inconvenience this has caused you. We understand the frustration that comes with such delays.Please rest assured that we have sent a follow-up to our finance team to expedite this matter. We are fully committed to ensuring that you receive your refund promptly and will provide you with proof of payment as soon as it is available.
Kind Regards,
The iKhokha Team
MR
Malekhe R's updateReviewer Update
30 Jul 2024, 08:11Same Bull**** replies
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Malekhe R's update30 Jul 2024, 08:11
Reviewer Update
Same Bull**** replies
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Malekhe R's updateReviewer Update
30 Jul 2024, 08:13And I qoute.
“Hi Lucas Ramoshaba. Thank you for reaching out to us. We apologize for the delay in processing your refund. We have escalated the matter to our finance team and are awaiting their urgent feedback. We appreciate your patience and will provide an update as soon as possible.”
“Hi Lucas Ramoshaba. Thank you for reaching out to us. We apologize for the delay in processing your refund. We have escalated the matter to our finance team and are awaiting their urgent feedback. We appreciate your patience and will provide an update as soon as possible.”
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Malekhe R's update30 Jul 2024, 08:13
Reviewer Update
And I qoute.
“Hi Lucas Ramoshaba. Thank you for reaching out to us. We apologize for the delay in processing your refund. We have escalated the matter to our finance team and are awaiting their urgent feedback. We appreciate your patience and will provide an update as soon as possible.”
“Hi Lucas Ramoshaba. Thank you for reaching out to us. We apologize for the delay in processing your refund. We have escalated the matter to our finance team and are awaiting their urgent feedback. We appreciate your patience and will provide an update as soon as possible.”
MR
Malekhe R's updateReviewer Update
30 Jul 2024, 10:36i work very hard for my money and for you guys giving me the run around so much after i was just trying to improve my business with your services is heartbreaking a company as big as yours struggling to trace & make a refund of R1000 is absolutely disgusting to say the least this is not professional whats so ever!
I just want my money guys i need that money! Its nothing to you guys because you have jobs that guarantee you a salary every month but to someone like me its very important and the delays dont help me
I just want my money guys i need that money! Its nothing to you guys because you have jobs that guarantee you a salary every month but to someone like me its very important and the delays dont help me
MR
Malekhe R's update30 Jul 2024, 10:36
Reviewer Update
i work very hard for my money and for you guys giving me the run around so much after i was just trying to improve my business with your services is heartbreaking a company as big as yours struggling to trace & make a refund of R1000 is absolutely disgusting to say the least this is not professional whats so ever!
I just want my money guys i need that money! Its nothing to you guys because you have jobs that guarantee you a salary every month but to someone like me its very important and the delays dont help me
I just want my money guys i need that money! Its nothing to you guys because you have jobs that guarantee you a salary every month but to someone like me its very important and the delays dont help me
iKhokha's replyOfficial
25 Oct 2024, 15:35Hi Malekhe, we hope you're doing well.
We sincerely apologize for the inconvenience you've experienced and hope that your refund has been successfully received.
Kind Regards,
The iKhokha Team.
We sincerely apologize for the inconvenience you've experienced and hope that your refund has been successfully received.
Kind Regards,
The iKhokha Team.
iKhokha's reply25 Oct 2024, 15:35
Official
Hi Malekhe, we hope you're doing well.
We sincerely apologize for the inconvenience you've experienced and hope that your refund has been successfully received.
Kind Regards,
The iKhokha Team.
We sincerely apologize for the inconvenience you've experienced and hope that your refund has been successfully received.
Kind Regards,
The iKhokha Team.