TA
Tinotenda A

1 reviews | Active since Jul 2024

31 Jul 2024, 11:40

It was a long journey and a lot of phone calls, some were left unanswered but today was the last call and my machine is set up

<div>It was a long journey and a lot of phone calls, some were left unanswered but today was the last call and my machine is set up. Thanks to the helpful hands of Glen from Ikhokha. I had become used to the slow service assistance but Glen shined through today. He was patient helping me step by step and answered every question I had I am more than satiated with his service. I would’ve rated higher if it was like that throughout the entire process. I will also highlight the First Lady I called who was also an excellent customer server over the phone unfortunately I forgot her name but calls are recorded so I’m sure you’ll find her.</div>

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Replies (1)
iKhokha
iKhokha's reply31 Jul 2024, 11:56
Official
Hi Tinotenda,

Thank you for taking the time to share your feedback. We're glad to hear that Glen was able to assist you effectively and that you’re now satisfied with the setup of your machine. It’s wonderful to know his patience and support made a positive impact.

We apologize for the delays and unanswered calls you experienced earlier in the process.

Your feedback is invaluable, and we’ll surely share your commendation with Glen and the team.

 Kind Regards, 
The iKhokha Team.