AH
Amori H
1 reviews | Active since Nov 2015
11 Dec 2025, 05:09
Ikhokha's poor customer service
I have been struggling 2 weeks to get anyone to reply to my mails, calls, WhatsApp and queries.
After reading reviews on here I saw that it is a common occurrence and that Ikhokha's customer service is a joke.
I have submitted the documents that they asked, but no one can even tell me whether they are correct and or when I will be receiving my money.
At this moment I just want my pay outs to be able to move to a different service provider. This is the worst service I have ever received. Even SARS helped me quicker than Ikhokha.
I will not be recommending them to any one! I have reverted to leaving bad reviews as a last option to just get someone to call me back with feedback.
Helpful (0)
Replies (2)0
Replies (2)
iKhokha's replyOfficial
11 Dec 2025, 08:28Hi Amori,We sincerely apologize for the frustration you’ve experienced; this is not the level of service we aim to provide. We understand how important timely communication and payouts are for your business, and we’re truly sorry for the inconvenience caused.
We can confirm that your feedback has been escalated, and a team member will reach out to you shortly to assist further.
Thank you for bringing this to our attention, and again, our apologies for the delay. We appreciate your patience and the opportunity to resolve this for you.
Kind Regards, The iKhokha Team
We can confirm that your feedback has been escalated, and a team member will reach out to you shortly to assist further.
Thank you for bringing this to our attention, and again, our apologies for the delay. We appreciate your patience and the opportunity to resolve this for you.
Kind Regards, The iKhokha Team
iKhokha's reply11 Dec 2025, 08:28
Official
Hi Amori,We sincerely apologize for the frustration you’ve experienced; this is not the level of service we aim to provide. We understand how important timely communication and payouts are for your business, and we’re truly sorry for the inconvenience caused.
We can confirm that your feedback has been escalated, and a team member will reach out to you shortly to assist further.
Thank you for bringing this to our attention, and again, our apologies for the delay. We appreciate your patience and the opportunity to resolve this for you.
Kind Regards, The iKhokha Team
We can confirm that your feedback has been escalated, and a team member will reach out to you shortly to assist further.
Thank you for bringing this to our attention, and again, our apologies for the delay. We appreciate your patience and the opportunity to resolve this for you.
Kind Regards, The iKhokha Team
AH
Amori H's updateReviewer Update
11 Dec 2025, 18:41And once again a whole day has passed with no one contacting me or being able to help. Just pay out my money and cancel my card machines!!!!!!
AH
Amori H's update11 Dec 2025, 18:41
Reviewer Update
And once again a whole day has passed with no one contacting me or being able to help. Just pay out my money and cancel my card machines!!!!!!