IR
Ivory R
1 reviews | Active since Aug 2023
01 Aug 2023, 15:24
IKHOKHA...NO AFTER SALES SUPPORT
No After service. I bought my card machine in 2021 and is out of warranty. I just turned on my machine one morning as usual and got an error message "SYSTEM ERROR! INVALID KEYS!" and also "COMMUNICATION MODE press C to exit. I have contacted support and they say that I have dropped the machine and they cannot do anything about it. Total Nonsense as I have never dropped the machine and I am the only one that handles it. They insist that I buy a new one. Why would I ? as they do not even offer to repair it.
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iKhokha's replyOfficial
01 Aug 2023, 15:39Hi Ivory, thank you for reaching out to us. We understand you have been having an issue with your card machine, however, all our card machines come with a 30-day money-back guarantee, thereafter a 1-year warranty for manufacturing faults. We are so sorry you are experiencing this problem with your machine! Unfortunately, you are out of warranty and we are unable to replace the machine for you.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team
iKhokha's reply01 Aug 2023, 15:39
Official
Hi Ivory, thank you for reaching out to us. We understand you have been having an issue with your card machine, however, all our card machines come with a 30-day money-back guarantee, thereafter a 1-year warranty for manufacturing faults. We are so sorry you are experiencing this problem with your machine! Unfortunately, you are out of warranty and we are unable to replace the machine for you.
Kind Regards,
The iKhokha Team
Kind Regards,
The iKhokha Team