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Njabulo H

1 reviews | Active since Sept 2016

07 Dec 2024, 21:13

Ikhokha worst when it comes to communication

Try changing an account with ikhokha you will experience the worst service. A lady by the name of Ellellwang Mo***eng is handling my case, she doesn’t call to update me so therefore I have to call and have been following up still I’m lost as to where we are with the process, this is the 5th day into the process.

I started this on the 3rd of December and today is the 7th of December and mind you all these days I’ve been wanting to access funds on my account but cannot because people have the power to just log off and go home.

On the 6th of December I spoke with 3 different people, I still don’t have anything solid, this is the worst service from anyone who handles money as the days are continuing I am LOSING MONEY!!! they told me not to use the machine while they change the account not sure how they expect me to not make money all these days.

Honestly as soon as they pay me out my money I’ll look for alternatives service provider this is not the one I want to deal with.

I was promised that the matter MIGHT be resolved on the 9th of December, imagine all of that nonsense.

0
Replies (2)
iKhokha
iKhokha's reply08 Dec 2024, 06:53
Official
Hi Njabulo, we sincerely apologise for the inconvenience and frustration you’ve experienced. Your concerns are valid, and we deeply regret the delays and lack of communication. Please rest assured that this matter is being prioritized, and we’re committed to resolving it as quickly as possible. Our team will contact you as soon as possible to assist.  
NH
Njabulo H's update10 Dec 2024, 06:18
Reviewer Update
3 days after I wrote this review and 2 days after you sent your reply, I still have not received my money or any form of communication from you guys, the reason they wanted to create a new profile for me was because I no longer received payments from my previous profile , on sunday the 9th I got an email to say the new profile was created and nothing about the money and settlement of the old profile, I was expecting a call or email on monday the 9th after writing this review on the 7nth, till now I dont know whats the hold up or what's going on, or estimated date to have all of this resolved, you guys can do better, this is unacceptable, learn to communicate.