iKhokha Withholding Our Business Funds for Over a Month

I am extremely unhappy with the service from iKhokha. For over almost 3 months now, we have been trying to access money from our iKhokha machines in order to run our business and pay for essential operations. The issue is that we closed our old company and requested to update the payout details to our new company bank account. iKhokha is refusing to do this and insists that we reopen the old bank account instead, which is a very lengthy and unnecessary process. It is frustrating that changing banking details is not being accommodated, especially when this is our own money that needs to be paid out. We have gone back and forth via email for over a month, dealt with multiple consultants and received different answers from different people. We were asked to sign numerous forms with the promise that the matter would be resolved soon, yet nothing has been done. The lack of consistency, poor communication, and delays have left us feeling helpless and financially strained. I have never regretted a business decision as much as choosing this service. This experience has been extremely disappointing and stressful and I would not recommend this service based on how this issue has been handled.