iKhokha withholding my funds – poor customer support from Adelio Singh & Akhona Hani

On 11 August 2025, I processed a transaction through my iKhokha machine. Details: • Merchant ID: *** • Receipt No.: CDP*** Since then, my money has not reflected in my account. When I contacted iKhokha’s customer support (specifically Adelio Singh and Akhona Hani), I was told that the funds were withheld because I allegedly owe fees for their SIM data. I made it clear that I have never signed any contract agreeing to pay for SIM data fees. I requested they provide a copy of the signed contract — they failed to produce one. I also asked for the voice recording where I supposedly agreed to these fees — again, they failed to provide it. When I asked to escalate the matter, they refused to share escalation contact details. This is unacceptable. On your company website, you clearly state in bold that once you buy the machine, you will only be charged transaction fees. This is completely against what I agreed to, and it feels like you are taking advantage of small black entrepreneurs like myself. This is daylight *******. I demand that my money be released to me immediately and that iKhokha stops imposing hidden charges that were never agreed to.