JD
Johan D
1 reviews | Active since Sept 2022
28 May 2024, 11:21
iKhokha - Very Poor Onboarding Process
Trying to on board with this company seems like an impossible task. You wait forever for the "onboarding" team to screen and verify your application. Been almost a week and all I'm getting is the same copy & paste response:
Thank you, It shows that your profile is with our onboarding team being screened, we have escalated for the agent assigned your application to contact you to give feedback on when your profile will be verified.
There are financial businesses that do this in a day, iKhokha it takes 1 week or more.
Very disgusted by the poor service received if you take into account their reputation. You would expect more from this company.
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Replies (2)
iKhokha's replyOfficial
28 May 2024, 11:40Hi Johan,
We're truly sorry for the frustration you've experienced during the onboarding process. Your time and patience are valued, and it's disheartening to hear that our service fell short of your expectations. Rest assured, we have escalated your concerns to ensure prompt attention and resolution. We understand the importance of timely verification and aim to improve our processes to better serve you. Thank you for bringing this to our attention, and we're committed to restoring your trust in our services.
Kind Regards,
The iKhokha Team.
We're truly sorry for the frustration you've experienced during the onboarding process. Your time and patience are valued, and it's disheartening to hear that our service fell short of your expectations. Rest assured, we have escalated your concerns to ensure prompt attention and resolution. We understand the importance of timely verification and aim to improve our processes to better serve you. Thank you for bringing this to our attention, and we're committed to restoring your trust in our services.
Kind Regards,
The iKhokha Team.
iKhokha's reply28 May 2024, 11:40
Official
Hi Johan,
We're truly sorry for the frustration you've experienced during the onboarding process. Your time and patience are valued, and it's disheartening to hear that our service fell short of your expectations. Rest assured, we have escalated your concerns to ensure prompt attention and resolution. We understand the importance of timely verification and aim to improve our processes to better serve you. Thank you for bringing this to our attention, and we're committed to restoring your trust in our services.
Kind Regards,
The iKhokha Team.
We're truly sorry for the frustration you've experienced during the onboarding process. Your time and patience are valued, and it's disheartening to hear that our service fell short of your expectations. Rest assured, we have escalated your concerns to ensure prompt attention and resolution. We understand the importance of timely verification and aim to improve our processes to better serve you. Thank you for bringing this to our attention, and we're committed to restoring your trust in our services.
Kind Regards,
The iKhokha Team.
JD
Johan D's updateReviewer Update
30 May 2024, 14:01Well done iKokha, you have shown that you have ZERO interest in providing any sort of decent customer support. You are showing that customers are not a priority for your company. You have now interrogated me and my business and I have provided every single piece of document and information (except for a blood & DNA test), yet here we are, I'm still sitting with nothing to show for? You are not committed to restoring trust in any service you provide (as you stated you are). It's a shame that a company like iKhoka which supposedly has a good reputation, actually provides such poor service. I think I have really given you the benefit of the doubt and you have really got a lot of patience from me, but luckily there are competitors in this country that I think will provide 10x better customer service than you. I haven't even started using your services and I'm already disgusted at the level of support and service I will be getting.
JD
Johan D's update30 May 2024, 14:01
Reviewer Update
Well done iKokha, you have shown that you have ZERO interest in providing any sort of decent customer support. You are showing that customers are not a priority for your company. You have now interrogated me and my business and I have provided every single piece of document and information (except for a blood & DNA test), yet here we are, I'm still sitting with nothing to show for? You are not committed to restoring trust in any service you provide (as you stated you are). It's a shame that a company like iKhoka which supposedly has a good reputation, actually provides such poor service. I think I have really given you the benefit of the doubt and you have really got a lot of patience from me, but luckily there are competitors in this country that I think will provide 10x better customer service than you. I haven't even started using your services and I'm already disgusted at the level of support and service I will be getting.