IKHOKHA VERY *********, MISLEADING AND UNPROFESSIONAL

IM VERY FRUSTRATED WITH THE BAD AND UNPROFESSIONAL SERVICE FROM IKHOKHA. GOT CONTACTED IN REGARDS TO A SPEEDPOINT. SALES PERSON (RAFEAL) WAS ALL JUST INTERESTED IN ME MAKING PAYMENT BEFORE THE ENTIRE PROCESS WAS DONE AND FICA VERIFIED. I ENDED UP INFORMING HIM TO STOP BEING PUSHY ABOUT ME HAVING TO QUICKLY MAKE PAYMENT. HE ENDED UP SAYING THE ENTIRE PROCESS IS COMPLETE AND FICA IS COMPLETE. I THEN DID THE PAYMENT , AND ONLY TO REALISE THAT HE WAS LYING ABOUT THE ENTIRE PROCESS BEING COMPLETE, AS HE JUST WANTED ME TO MAKE PAYMENT. FROM THERE I WAS NOW THE ONE WHO HAD TO BE UP AND DOWN CHASING AFTER HIM FOR FEEDBACKS AND ARRANGEMENTS FOR ME TO GET THE DEVICE, AND CLEARLY AT SOME POINTS HE WAS AVOIDING ME. HE ENDED UP SAYING EVERYTHING IS COMPLETED AND READY TO BE DISPATCHED. I PAID & SENT MY COURIER TO GO AND PICK UP THE DEVICE, AND THE COURIER GOT THERE ONLY TO FIND OUT THAT THERE IS NO DEVICE THAT IS READY FOR COLLECTION & THE COURIER THEN LEFT. I SPOKE TO MASON WHO SAID HE IS A MANAGER AND HE SAID HE WILL GIVE ME A CALL AFTER 15 MINUTES, AND THAT WAS YESTERDAY. HE DID NOT CALL ME TILL TODAY. I WAS MISLED AND TOLD THAT THE ONBOARDING AND FICA HAS BEEN DONE SUCCESSFULLY, ONLY TO FIND OUT THAT ALL THAT WAS A LIE!!!!IT WAS A WAY FOR ME TO MAKE PAYMENT. NOW I HAVE BEEN PHONING TODAY FOR MASON AND RAFEAL AND I AM UNABLE TO GET HOLD OF THEM. THIS IS VERY ********* AND BAD BUSINESS PRACTISE. CAN I GET MY MONEY TO BE PAID BACK IF ALL THIS IS NOT RESOLVED BY 11:00 09/02/2024